NIC Chat Interface (NICCI)

About NICCI

NICCI (NIC Chat Interface) is a dynamic and smart chatbot service developed by NIC Rajasthan to provide chatbot interface to any portal. The virtual assistance service has been developed in a way so that it may be plugged with any application portal without any programming requirements.It is a voice-enabled service, and as soon as a query is asked by a user, it breaks the query into meaningful words to find out a suitable reply. NICCI assesses user’s query to give related responses by typing on the bot and also through speech. Using this service, users can quickly receive responses of any queries related to the domain and that too without any staff engagements.NICCI is very useful for citizen specific portals where 24x7 assistance is required. It is noteworthy that the service is Hindi enabled i.e., any query asked in Hindi is answered appropriately.

The bot is supported by a Content Management System (CMS), which is used to enhance bot knowledge, configure and to monitor the progress of the chatbot. Unanswered queries are also stored and provided to the portal admin through CMS so that it may be suitably answered to enhance the knowledge of the bot.

Salient Features

Dynamic and configurable chatbot service
CMS for configuration and setting
Maintains ranking of questions
Voice-enabled responses
Secured chatbot
Portal specific hit counter
Responsive chatbot may be configured for any portal
Bot rules
Regional language support
Offensive dialogues with the bot are muted
User’s star rating
User’s feedback
Movable & Resizable
Api integration with portal database
Voice Assistance

NICCI chatbot service was launched by Shri Abhay Kumar, Principal Secretary,Department of Information Technology & Communication, Government of Rajasthan, during a State-level function held in Jaipur. The service has been integrated with the Civil Registration System, Pehchan, used for birth, death and marriage registrations in the State. With the help of this service, citizens are quickly receiving answers related to acts,rules, registration process and any new developments in the civil registration process in the State. With the popularity of NICCI in the Pehchan portal, citizens are more interested in raising queries through the chatbot rather than calling the toll-free helpline. With this success, NICCI is being integrated within other portals of the State.